Politique de remboursement

We want you to be satisfied with your purchase. This Refund & Return Policy explains your rights and the conditions applicable to returns, cancellations and refunds.

14-Day Right of Withdrawal

If you are a consumer located in the European Union or the United Kingdom, you generally have the right to withdraw from your purchase within 14 days without giving any reason, subject to the exceptions provided by applicable law.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision within the 14-day period by contacting us at office@wptholding.com or by using any return functionality available through your customer account.

After notifying us of your withdrawal, you must return the goods within 14 days, unless otherwise instructed by us.

Condition of Returned Products

You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way that you would reasonably be able to do in a physical store.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Where applicable, products should be returned with their original packaging, accessories, manuals and other components supplied with the product.

Exceptions / Non-Returnable Items

The right of withdrawal does not apply where an exception provided by applicable consumer protection law applies.

This may include, where applicable:

• goods made to the consumer's specifications or clearly personalized;

• goods that are liable to deteriorate or expire rapidly;

• sealed goods that are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery;

• sealed audio, video or software products where the seal has been broken after delivery;

• other products or services that are legally exempt from the right of withdrawal.

For hygiene and health-protection reasons, certain sealed cosmetics, skincare, personal care, wellness or similar products may therefore not be eligible for return after their protective seal has been broken, where the applicable legal requirements for this exception are met.

This exception does not affect your statutory rights where a product is defective, damaged, incorrect or otherwise not in conformity with the contract.

Gift cards are non-refundable except where otherwise required by applicable law.

If you are unsure whether a product is eligible for return, please contact us at office@wptholding.com before returning it.

Damaged, Defective, Incorrect or Non-Conforming Products

Please inspect your order after delivery and contact us as soon as reasonably possible if the product is defective, damaged, incorrect or otherwise not in conformity with your order.

We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection law. Your statutory rights regarding defective or non-conforming goods are separate from, and are not limited by, the 14-day right of withdrawal.

How to Request a Return

To request a return, please contact us at office@wptholding.com or use the return functionality available through your customer account, where available.

Please provide your order number and sufficient information to identify the product you wish to return.

Once your request has been processed, we will provide you with the applicable return instructions, including the return address and, where applicable, a return shipping label.

Please do not send products to an address without first following the return instructions provided for your order, as return locations may vary depending on the product and fulfilment partner.

Return Shipping Costs

Where you exercise your statutory right of withdrawal, you may be responsible for the direct cost of returning the goods where this has been communicated to you in accordance with applicable law.

Where a product is defective, damaged, incorrect or otherwise non-conforming, return costs will be handled in accordance with applicable consumer protection law.

If we provide a prepaid return shipping label, any applicable cost or deduction will be clearly communicated to you before the return is processed.

Refunds

Once we receive the returned goods, or you provide evidence that the goods have been sent back where applicable, we will process the refund in accordance with applicable law.

For a valid exercise of the statutory right of withdrawal, we will reimburse payments received from you, including the cost of the least expensive standard delivery method offered for the original order, where required by applicable law.

If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not required to be refunded.

We may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned the goods, whichever occurs first, where permitted by applicable law.

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise, and you will not incur fees as a result of the reimbursement.

We aim to process approved refunds promptly and, in any event, within the time limits required by applicable consumer protection law. Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

Exchanges

If you would like a different product, the fastest option is generally to return the eligible product in accordance with this Policy and place a new order for the desired product.

This does not affect any statutory rights or remedies available to you under applicable consumer protection law.

Contact

For questions regarding returns, withdrawals or refunds, please contact:

Wellness Path Holding SRL
Email: office@wptholding.com