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Wellness Path Holding Shipping Policy
Wellness Path Holding combines its own growing portfolio of WPH-branded products with carefully selected products from trusted suppliers, established wellness brands and external retail partners.
Because fulfilment methods may vary depending on the product, supplier and destination, delivery times and shipping conditions may also vary.
We aim to provide clear and transparent shipping information so customers understand the applicable fulfilment process before placing an order.
WPH-Branded Products
For applicable Wellness Path Holding branded products purchased directly through our store:
Order Processing & Verification: 2–3 business days
Standard Secure Delivery: 3–5 business days after handover to courier
During the processing and verification period, your order is prepared and verified before being handed over for delivery.
Delivery estimates begin after the order has been handed over to the courier.
Partner Products
Partner products: delivery times vary by supplier and destination.
Certain products available through Wellness Path Holding may be fulfilled directly by trusted third-party suppliers.
Processing times, courier services and delivery times may therefore differ depending on the individual product, fulfilment location and delivery destination.
Where specific shipping information is available for a product, it may also be displayed directly on the relevant product page.
External Retail Partner Products
Some products featured on Wellness Path Holding may be available through established external retail partners.
When you are redirected to an external retailer to complete your purchase, the order is placed directly with that retailer.
In these cases, the external retailer is responsible for processing, payment, shipping, tracking, delivery, returns and customer service relating to that transaction.
The retailer's own shipping terms and policies therefore apply.
General Delivery Timeframe
For products purchased directly through Wellness Path Holding, delivery times depend on the product, supplier, destination, courier and other logistical circumstances.
While many orders may arrive significantly sooner, please allow an overall delivery timeframe of approximately:
5–30 business days
unless a different timeframe is clearly specified for the relevant product or communicated to you.
This broader timeframe accounts for circumstances that may affect fulfilment or transportation.
Possible Delivery Delays
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Occasional delays may occur due to circumstances including:
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courier or logistics disruptions;
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unusually high order volumes;
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supplier processing delays;
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public holidays;
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severe weather;
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customs procedures where applicable;
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incorrect or incomplete delivery information;
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destination-specific transportation conditions;
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events outside the reasonable control of Wellness Path Holding or its fulfilment partners.
Where possible, we will assist customers with relevant order information if an unexpected issue occurs.
Shipping Destinations
Wellness Path Holding serves multiple European markets and the United Kingdom.
Product availability and shipping options may vary depending on the destination.
Certain products may not be available for delivery to every country or region.
Shipping Costs
Applicable shipping costs are displayed during checkout whenever an order is completed directly through Wellness Path Holding.
Shipping charges may vary depending on the product, destination, supplier, courier service or order characteristics.
For purchases completed through external retail partners, the retailer determines and displays its own shipping costs before checkout.
Order Tracking
Where tracking is available for an order purchased directly through Wellness Path Holding, tracking information will be provided once the order has been processed and handed over to the relevant courier or fulfilment partner.
Please allow time for the carrier's tracking system to register the shipment after dispatch.
Incorrect Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible.
Once an order has entered fulfilment or has been handed over to a courier, we may not be able to modify the delivery information.
Damaged, Missing or Incorrect Orders
If an order purchased directly through Wellness Path Holding arrives damaged, contains an incorrect product or does not arrive within the applicable delivery period, please contact us with your order information.
We will review the situation and assist according to the circumstances and our applicable policies.
For products purchased through an external retail partner, please contact that retailer directly according to its customer service and shipping procedures.
Contact
For shipping enquiries regarding orders placed directly through Wellness Path Holding:
Wellness Path Holding SRL
Romania, European Union
VAT: RO53201196
wptholding.com
For general enquiries and customer support, you may also contact:
— We Grow Together In Wellness & Family Concept 🌿